Job Description

Location: Holy Family Hospital
Posted Date: 1/24/2020

Job Description:

• Act as an initial contact for all patients coming through the Pain Management Center. (PMC)

• Schedules patients for consultations and procedures are directed by referring physicians' offices or pain specialists.

• Manages daily patient schedule within established matrix

• Schedules consultations and procedures with appropriate pain specialists.

• Prioritizes voicemails, inbox patient messages with appropriate parties to maintain flow, quality and efficiency.

• Assists in obtaining referrals and authorizations for consultations, procedures and tests.

• Verifies eligibility of insurance using available web portals.

• Uses all computers department to included but not limited to Meditech, eCW, Microsoft Word and Excel.

• Enters charges as appropriate under the direction of the manager and provides reconciliation

• Calls patients to remind them of appointments and does follow up calls to ensure customer friendly service.

• Demonstrates ability to pace self to adapt to fluctuating job demands.

• Provides superior customer service to internal and external clients, customers,

• and patients as referenced in the Service Excellence Standards.

• Assists in the activities of the Pain Center staff in file retrieval, and other clerical duties.

• Performs all the duties to assist the physicians, nursing and technical staff.

• Maintains an efficient office environment, organizing files, patient information and data.

• Organizes all paperwork for all pain center appointments such as physician orders, labs, pre certification and pre authorizations, relevant reports and presents to clinical staff for review.

• Assemble all patient charts for review by doctors on patient appt day.

• Performance of any duties as requested by supervisors within the scope of this position.

• Accountable for maintaining the confidentiality and security of all hospital, medical staff and patient related data and information

• Accountable for following JCAHO, DPH and HIPPA requirements.


• High school graduate with 2 years of college preferred.

• 1 year experience physician office and/or another clinical office environment.

• Experience with insurance authorization preferred.

• Excellent word processing, communication, and organizational skills.

Application Instructions

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