Job Description

POSITION SUMMARY:

The position is responsible for all aspects of the outpatient oncology program at the Fall River and Dartmouth Campus and the Cancer Registry. Provides clinical and administrative oversight for all departments listed above, including the laboratory and pharmacy services through the cooperative efforts of the leadership team within the medical oncology department at Hawthorn campus. Provides operations management for all departments to ensure accomplishment of its objectives. Participates in business and physician partnering strategies with all physician groups within the programs, as well as specialty physician groups and primary care physician groups outside of the programs. Collaborates with Senior Management, Medical Directors, Strategic Communications, and other key stakeholders to plan, organize, and manage the administrative activities of the oncology program. Meets appropriate regulatory standards and ensures adherence to organizational policies and procedures for managing personnel, resources, supplies, and equipment.

KEY RESPONSIBILITIES:

Resource Allocation:
• Prepares operating budget, manages and controls expense targets, and where applicable, revenue projections.
• Conserves organizational resources by maximizing departmental performance as well as developing and implementing cost saving measures.
• Manages and utilizes personnel effectively to achieve proper staffing and optimum resource management.
• Monitors turnover, overtime, and absenteeism.
• Understands financial statements; develops and operates within budgetary guidelines; is able to justify variances.
• Utilizes objective metrics to establish department performance improvement goals, and creates improvement on all outcomes.
• Develops opportunities to enhance revenues.
• Works collaboratively with Saint Anne's hospital directors, Steward Healthcare directors, and Steward Health Care Network (SHCN) providers to enhance efficiency for the system by sharing appropriate resources and services.
• Oversees planning, preparing, implementing, and monitoring all capital budgets for outpatient oncology programs at the Fall River and the Dartmouth Campus, and the Cancer Registry.

Customer Commitment:
• Practices and engenders a superior customer service philosophy among staff.
• Responds to customer complaints and requests immediately.
• Ensures employees understand what is expected of them relative to excellent customer service for both internal and external customers; deals with inappropriate customer service immediately.
• Defines a plan for measuring customer satisfaction; creates a process for annual improvement; continually searches for ways to increase customer satisfaction.
• Advocates customer's point of view in developing departmental or system plans and projects.
• Utilizes positive teamwork in developing system goals; promotes goals and teamwork over individual gain.

Performance Improvement:
• Assures quality of clinical services through quality control and performance improvement processes that meet standards established by the Joint Commission, CMS, the DPH Cancer Control Program, the American College of Radiology Radiation Oncology Accreditation Program, and the American College of Surgeons (ACS) Commission on Cancer (CoC).
• Achieves accreditation by the ACS CoC and the ACR.
• Is responsible for compliance with appropriate external regulatory requirements including Joint Commission, CMS, HIPPA, and the DPH Cancer Control Program.
• Continuously maintains regulatory readiness in department.
• Supports performance improvement processes and encourages participation by staff through the use of analytical and reporting tools.
• Participates in and manages performance improvement initiatives in own and other areas.
• Upholds the mission and philosophy of Saint Anne's Hospital and Steward Health Care and holds employees accountable for the same.

Forecasting and Planning:
• Develops a process that allows for and creates meaningful dialogue with physicians regarding operational and strategic decisions and planning.
• Assures seamless delivery of oncology services across the system and care continuum.
• Develops business plans for the Oncology program at Saint Anne's Hospital as well as across the Steward-wide programs, where applicable.
• Collaborates with representatives from Strategic Communications in the development and implementation of annual communications and marketing plans.
• Ensures that all services address patient and customer needs, are priced competitively, and are easily accessible.

Personal Commitment:
• Maintains clinical competencies and strives to keep current with new technology and concepts in area of responsibility. • Completes annual mandatory education requirements and participates in appropriate hospital management training and development workshops.
• Continually learns and develops staff and self; keeps current in trends; participates in professional development opportunities and encourages staff participation; Develops and implements a department specific education plan.

Employee Commitment:
• Encourages cooperation and teamwork in accomplishing results.
• Supports individual and departmental achievement through the use of recognition methods.
• Actively seeks and acts on ways to improve team effectiveness.
• Provides training and development for employees to support, professional and personal growth, enhance job performance, and improve operational effectiveness.
• Communicates specific responsibilities and performance standards to each employee.
• Provides positive and constructive feedback based on employee's performance and develops a plan of action as needed.
• Holds staff meetings at least once per month while engaging staff in meaningful group dialogues centered on improving work place activities.
• Proactively works with staff to ensure that the Director is available and accessible to staff.
• Ensures that all staff has attended required education programs and includes staff in department goal setting.
• Achieves departmental employee opinion results that are equal or greater than the national benchmarks and prior period results.
• Constructively and consistently deals with inappropriate employee behavior or actions immediately in a direct and confidential manner that maintains the employee's self-esteem.
• Documents expectations and corrective actions.
• Completes performance appraisals on time 100% of the time, includes meaningful comments and follows through on action plans, returns to HR on time.
• Creates commitment and ownership, encourages responsibility, helps others to set proper goals and priorities, delegates with clear expectations.

Organizational Commitment:
• Selects appropriate form of communication to convey information.
• Creates an atmosphere in which clear and timely information flows between self and others and interdepartmental. Maintains positive attitude and fosters effective relationships within own and other departments.
• Adheres to hospital policies and procedures and identifies how policies and procedures can be modified to improve/strengthen organization al performance.
• Monitors all processes to insure that all compliance and regulatory standards are met.
• Fosters and maintains a safe working environment.
• Demonstrates managerial courage by using direct, open, and honest communication methods; gives feedback on issues, participates in management meetings, and provides feedback into operational and strategic decisions.

Growth and Program Development:
• Demonstrates knowledge of organizational awareness by promoting system needs in planning and in practice.
• Uses sensitivity to both the people and technical needs of change processes, considers the impact of change on the needs of people and the nature of the work.
• Actively meets with physician groups within the program, specialty physician groups and primary care physician groups to solicit feedback on the program, build relationships for the purpose of program growth in all the site specific disease sites for cancer care.
• Develops and/or participates in the development of a departmental specific strategic and operational plan.
• Seeks opportunities for integrating programs and services that will support Saint Anne's Hospital.
• Translates business strategies into concrete objectives and business plans.
• Identifies, supports, and uses new technologies and methods to improve productivity and a competitive edge.
• Coordinate cancer program services including cancer center development, operations, case management, patient care standards, marketing, patient education, community outreach, outcomes measurements, project management, and activities implemented as it pertains to the oncology department.
• Serves as internal consultant for internal departments and external organizations regarding oncology management and care delivery.
• Collaborates with key internal and external leaders to identify strategic and tactical market opportunities utilizing market research.
• Implements comprehensive and interdisciplinary services that address prevention, diagnosis, treatment, and supportive care needs of cancer patients.
• Coordinates efforts for cancer education and screening programs.

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
• Commits to recognize and respect cultural diversity for all customers (internal and external).
• Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
• Performs other duties as assigned.

REQUIRED KNOWLEDGE & SKILLS:

• Requires effective use of problem solving, negotiating, conflict management, team leading and teambuilding skills.
• Must possess ability to communicate well in written and verbal forms with others, both internally and externally.
• Requires strong business acumen with an ability to translate goals into actions.

Leadership Skills:
• Promotes an environment that fosters staff to develop efficient and effective problem solving approaches.
• Insures follow-up activities are planned and executed.
• Identifies problems, gathers information, selects course of action, makes timely decisions and notifies all parties involved.
• Fosters staff involvement in the department by delegating responsibility appropriately.
• Maintains control over areas of responsibility and monitors progress of delegated work.
• Initiates change by generating ideas and solutions.
• Shows enthusiasm and acceptance of new approaches.
• Establishes long and short term plans to meet future needs.
• Monitors, plans, and adheres to schedules.
• Sets goals that are attainable, measurable, and realistic and are congruent with the Hospital's and Steward Health Care System's strategic plan, mission, and values.
• Includes staff in department goal setting.
• Leads by example.
• Fosters pride, collaboration, and commitment among members of Steward Health Care, Saint Ann's Hospital and the community that it serves.
• Honors team values and agreements.
• Inspires/creates and sustains energy, models what is required to exceed standards for excellence.
• Represents Saint Anne's Hospital and the Hudner Oncology Center throughout the Steward Health Care system.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education:
• Must possess a Master's degree in business or healthcare-related field.

Experience:
• Minimum of 10 years of progressive professional work experience in a clinical specialty or clinical ancillary service is preferred.
• Experience includes supervisory/management in a healthcare-related field.
• Must have a thorough knowledge of health system organizations, administration, policies and procedures.
• Minimum Work Experience ten years administrative and/or program director experience required.

Software/Hardware:
• Meditech, Microsoft applications, MOSAIQ eClinical Works, Athena

Application Instructions

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