Job Description

Location: Steward Health Care
Posted Date: 9/8/2021
  • Develop and support HTML/PHP based Help Desk Knowledge base web site
  • Develop and support end user Self-Service web site
  • Learn and help support Office 365 Sharepoint, including monitoring ticket queues, creating and updating sites, and general operational support.
  • Coordinate and maintain support documentation between Help Desk and Application/System owners
  • Document Help Desk support processes
  • Work closely with Senior Director, Help Desk Manager and Help Desk Supervisor to collect and data for KBase
  • Work with Help Desk members and obtain feedback on KBase functionality
  • Maintain an on call pager
  • Occasionally lift and carry supplies and equipment weighing up to 30 pounds
  • Travel to other sites required
  • Perform other duties as assigned
  1. Education: 2 year college program certificate, or equivalent work experience
  2. Experience: Two years’ experience in Customer Service, phone experience, Healthcare IT preferred
  3. Certification/Licensure: CompTIA A+, and/or CompTIA Network+ is preferred

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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