At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our Continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.
We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.
In support of this, we commit ourselves to the following values:
If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.
Authorization team is responsible for conducting financial analytics into a patient's overall financial responsibility as it relates to upcoming care within the Steward Healthcare System. Analysis payor contracts as well as state and federal regulatory guidelines to maximize revenue realization. This individual will supervise incoming patient orders and collect information needed to complete authorization for the scheduled procedures. These efforts will result in improving patient collections and decrease denials. Interactions will primarily be conducted with insurance companies, physician and patients, via phone, email or payer websites. Authorization team members to be proficient in Windows, Microsoft Office, and Excl, Meditech, and Athena.
Customer Service: Communicate in a manner consistent with positive patient, departments and physician office relations. Provide helpful assistance in anticipating and responding to the needs of all patients, families, departments and physician offices. Collaborate with customers in planning and decision making to result in optimal solutions. Remain calm under pressure and effectively deal with difficult people. Independently recognize, interpret, and evaluate situations and their level of urgency.
Other duties: Counsel patients on prior authorization, referral requirements, and insurance networks as prompted by electronic insurance correspondence. Evaluate referrals and link to appropriate upcoming appointments. Submit online requests for prior authorization to be completed by Prior Authorization department. Track and manage the request through to appointment resolution. Counsel patients on financial responsibility form if referral is not obtained by time of service.
- High School Diploma or Equivalent
- Associates Degree (preferred)
- Background Clearances (as required by law)
- Strong Customer Service Skills
- Strong Attention to Detail
- Vacation time
- Sick time