Director, Patient Care - ED Medical - 40 hours
Patient Care Director, ED Medical
24 hour responsibility/accountability for operation of the Emergency Department. In collaboration with the CNO, monitors and reports trends in patient population/acuity and manages human resources accordingly. Rounds on assigned areas to assess for adherence to standards of care & practice, e.g., individualized care plans and adherence to Standards of Care. Designs, implements and evaluates innovative systems that support efficient delivery of patient care, develops and is accountable for approved budget, assesses staff competence and educational needs in relation to changing patient needs via clinical pertinence, medical record review, patient and family visits, physician feedback and periodic visits to off-shifts.The leader must play a role in nurturing employees and promoting a culture of compassion, respect and collaboration.
Position: ED Medical
•Prepares operating and capital budget, meets or is under expense targets and where applicable, revenue projections.
•Conserves organizational resources by maximizing asset utilization and
developing and implementing cost saving measures.
•Manages and utilizes personnel effectively to achieve proper staffing and optimum resource management.
•Monitors turnover, overtime and absenteeism.
•Focuses staff on efficient and effective problem solving approaches.
•Insures follow-up activities are planned and executed.
Decision Making/ Critical Thinking
•Identifies problems, gathers information, selects course of action, makes timely decisions and notifies all parties involved.
Develops and sustains meaningful recognition for high performing employees
Works with staff to develop skills to role and for future development
Gives direct feedback for performance improvement and follows disciplinary track if necessary
•Fosters staff involvement in the department by delegating responsibility appropriately.
•Maintains control over areas of responsibility and monitors progress of delegated work.
Creativity and Initiative
•Initiates change by generating ideas and solutions.
•Shows enthusiasm and acceptance of new approaches.
Planning & Development
•Establishes long and short term plans to meet future needs.
•Monitors, plans and adheres to schedule.
•Sets goals that are attainable, measurable, realistic and are congruent with the Hospital's and Steward Healthcare System's strategic plan, mission statements and service values.
•Includes staff in department goal setting.
•Leads by example.
•Fosters pride, collaboration and commitment among members of Saint Anne's Hospital and Steward and the community that it serves.
•Honors team values and agreements.
•Practices and fosters patient centered care.
•Supports Performance Improvement Process and encourages committee participation by staff.
•Participates in and manages performance improvement initiative in own and other areas.
•Upholds the mission and philosophy of Good Samaritan Medical Center l and Steward and holds employees accountable for the same.
• Maintains clinical competencies and strives to keep current with new technology and concepts in area of responsibility.
•Maintains competencies necessary to provide direct care or service to the age of patients served in assigned service area.
•Completes annual mandatory education requirements and participates in appropriate hospital management training and development workshops.
•Encourages cooperation and teamwork in accomplishing results.
•Completes performance evaluations in a timely manner.
•Actively seeks and acts on ways to improve team effectiveness.
•Provides training and development for employees to support professional and personal growth, enhance job performance and improve operational effectiveness.
•Communicates specific responsibilities and performance standards to each employee.
•Provides positive and constructive feedback based on employee's performance and develops a plan of action as needed.
•Holds staff meetings at least once per month and makes meeting minutes available to staff.
•Is available/accessible to staff.
•Ensures that all staff have attended required education programs and
•Includes staff in department goal setting.
• Selects appropriate form of communication to convey information.
• Creates an atmosphere in which clear and timely information flows between self and others and interdepartmental.
• Maintains positive attitude and fosters effective relationships within own and other departments.
• Adheres to hospital policies and procedures and identifies how policies and procedures can be modified to improve/strengthen organization al performance.
• Monitors all processes to insure that all compliance and regulatory standards are met.
• Fosters and maintains a safe working environment.
Required Knowledge & Skills:
• Fiscal Responsibility
• Strong Leadership Skills
• Decision Making/ Critical Thinking
• Delegation skills
• Creativity and Innovation
• Skill in Planning & Development
• Commitment to Customer Satisfaction and Service Excellence
Bachelor's degree in nursing required.