Job Description

Location: Holy Family Hospital
Posted Date: 6/25/2020

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized behavioral health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

Summary:

Under the direction of the manager of interpreter services, the incumbent serves as a medical interpreter for patients and staff members and supports the operations of the department in the consecutive, simultaneous or sight translation mode for all patients and family members who are LEP, Deaf and hard of hearing. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA Standards of Practice, and the Code of Ethics. Understands and abides by all published Standards of Practice and Codes of Ethics for Medical Interpreters. Supports all campuses and Steward off-sites when required to do so.

Key Responsibilities: s.

Relays medical information between speakers of two different languages in 3 different modalities: face to face; telephonic and/or video interpreting.

Reduces linguistic barriers for patients and family members who are LEP, deaf or hard of hearing seeking care at Steward Health Care.

Helps facilitate successful delivery of services to linguistically diverse consumers. Explain hospital resources, office protocols, and limitations to clinicians and patients; make appropriate referrals; serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.

Performs duties in a spirit of teamwork and cooperation. Adheres to hospital policies on customer relations and hospitality. Understands the hospital's system of service delivery.

Supports the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system and EMR performs data entry, verify and schedule future appointments when necessary, do iPad/IPOP troubleshooting, filing and photocopying.

Utilizes on-line computer systems such as Outlook, and other hospital software. Work with special projects as assigned.

Supports financial counseling process, community outreach events as needed and when requested to do so by Interpreter Manager.

Supports review of short translations as directed by manager

Supports maintenance and monitoring of Interpreter and Disability Equipment

Serves as a resource to staff for patients with disabilities.

Supports all campuses and Steward off-sites when required to do so.

Other duties as assigned.

Qualifications:

Must be able to interpret in Spanish. Preferably bicultural Spanish as well. High school diploma or equivalent is required – undergraduate degree preferred. National Certification preferred. Must demonstrate satisfactory fluency in English and target language(s) at a level that ensures accurate and understandable interpretation. Formal medical interpreting training and satisfactory knowledge of medical terminology is required. One (1) year of work experience as a medical interpreter in a health care setting is strongly preferred. Excellent organizational skills, the ability to set priorities, and problem solving skills are a must. Basic computer skills required.


Additional Information

Important COVID message

Please note, Holy Family Hospital is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Application Instructions

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