Job Description

Location: St. Elizabeth's Medical Center
Posted Date: 6/22/2020
Materials Coordinator, 40 HRs/Week, Day Shift (6:30AM to 3:00PM), Weekends and Holidays As Needed

POSITION SUMMARY:

Position Function:

  • Coordinates supply functions to assure that customer's needs are met by interfacing with materials staff and JIT partner.

Job Relationships:

  • Communicates and collaborates with attendants, aides, receiver, and all customers to provide supplies.

  • Reports to CSR Manager.

  • Collaborates with customer service representative from JIT partner to assure timely availability of needed product.

Authority:

  • Has the authority to adjust JIT orders.

  • Has the authority to order all stock supplies.

  • Has the authority to adjust product par levels for storeroom.

  • Has the authority to give units credits.

  • Has the authority to interact with JIT partner to resolve supply issues.

KEY RESPONSIBILITIES:

Provides superior customer service to internal and external clients, customers, and patients as referenced in the “Service Excellence Standards."

  • Monitor JIT transmissions, pull confirmation enter daily adjustments to JIT orders and react to backorders in order to assure that customers’ needs are met.

  • Respond to telephone requests in a courteous, timely and helpful manner.

  • Respond to user needs by coordinating efforts of staff and JIT vendor.

  • Attend meetings to identify and solve supply problems.

  • Replenish safety stock.

  • Input all information regarding weekly orders into the Materials Management inventory management system.

  • Process credits to user areas.

  • Perform other duties as required by manager.

Reporting Requirements:

  • Reports to Manager Daily any shipment discrepancies.

  • Reports any outgoing supply issues to Purchasing Supervisor.

Accountability:

  • Ordering inventory up to reasonable par levels.

  • Reporting to Supervisor any unmet customer needs.

  • Maintaining accuracy and timeliness of data input regarding issues and credits and products data adjustments.

  • Resolving product availability issues with customer service representative and/or reporting to CSR Manager.

REQUIRED KNOWLEDGE & SKILLS:

  • Must be able to communicate to problem-solve effectively.
  • Must be able to count and be detail-oriented, neat and orderly.
  • Customer Service
  • Continuing Quality Improvement Principles

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High school diploma or equivalent.

Experience (Type & Length): Computer experience in data input and an understanding of network systems.

Certification/Licensure: N/A

Software/Hardware:

Other:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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