Medical Assistant/Patient Service Spec

Steward Medical Group at Hawthorn Medical Associates is looking for an enthusiastic, dedicated Medical Assistant/Patient Service Specialist to assist in the treatment of patients and provide quality in-office patient care in our busy Urology Department.

The successful candidate will:

• Assist providers with patient care; ensures the patient is properly prepared in all aspects for the providers' visit, verifies and obtains relevant information about patients and completes any necessary follow-up that the patient or provider may need. Assists the provider during any in-office procedures. Utilizes all necessary techniques.
• Courteously answer the phone, screens and triage calls appropriately. Receives messages, prescription refill requests and performs other telephone duties as required.
• Be knowledgeable of the operation and condition of all medical devices and equipment used.
• Be knowledgeable regarding all clinical systems, protocols, policies and procedures necessary for the completion of all patient care duties, tasks and responsibilities as required by the department.
• Obtain and prepare laboratory specimens for testing
• Be responsible for cleaning exam/procedure room(s) and maintaining equipment between patients and at the end of the day in accordance with established protocol; document accordingly. Maintain a clean work area; prepare the equipment, patient room(s), and stock supplies or facilitate the reorder of supplies as necessary. Effectively troubleshoot minor problems. Notify appropriate personnel of equipment malfunctions and repairs as needed.
• Execute paperwork as necessary for each patient, including updating the patient’s electronic medical record (EMR) and follow-up phone calls.
• Coordinated mail processing for the office includes: receipt of record releases, copying of records, mailing of records / correspondence, and responding to other general office requests via mail.
• Manages physician schedules by following up on patient no-shows, sending out reminder cards, and/ or providing telephone reminders for office visits in accordance with established protocol.
• Remain flexible with the changing needs of the department and the organization.

Qualifications:

• High school diploma or equivalent
• Successful completion of a clinical training program, and/or work experience in a Medical Assistant capacity
• National certification from AAMA, NMAA or equivalent is a plus and earns a higher rate than non-certified MA’s.
• Must be physically capable of lifting linens, supplies, and patients while utilizing proper body mechanics
• CPR Certified
• 2 or more years' experience in a medical office practice setting is preferred.

We offer you:

• Vacation, holiday and sick time
• Medical, dental, vision and other elective insurance
• Tuition reimbursement
• Medical Assistant educational loan reimbursement

Hawthorn Medical Associates, an affiliate of Steward Health Care, was established in 1970 and is the largest multi-specialty group practice in the Greater New Bedford area. We have many of the area’s finest physicians who practice in our state-of-the-art facilities in a campus-like setting. They are supported by a skilled professional and support staff and together provide high quality, comprehensive medical care to more than 138,000 patients each year.

For more information, visit steward.org