Job Description

Location: Stewardship Health Inc
Posted Date: 8/22/2024
Job Type: Full Time
Department: 1185.72410 Managed Care

Position Purpose: The Scheduling Specialist provides scheduling support for a multi-faceted clinical office to ensure a smooth scheduling function in the Central Scheduling Department with excellent patient relations, interprets operating policies, while exercising independent judgment in resolution of clerical problems.

  • Answer incoming phone lines to schedule appointments for provider offices.
  • Assist patients with rescheduling tests as needed.
  • Research previous reports as needed (rotated weekly).
  • Obtains missing orders from provider office as needed (rotated weekly).
  • Prepares encounters for the next workday.
  • Assists radiology technicians with add-ons as needed onto the schedule.
  • Checks orders for the following business day to ensure accuracy.
  • Call’s mammography patients when additional testing is needed.
  • Educates patient on required preparation before their scheduled test.
  • Informs provider office if authorization requires a peer-to-peer approval with the payer.
  • Places outbound phone calls to patients to confirm their appointments in coordination with the confirmation specialist.
  • Call’s patients that have NO SHOWED and offers to reschedule their appointment.
  • Document’s information in the EMR.
  • Handles patient, provider, and staff requests within the appropriate scope of practice.
  • Performs other duties as assigned.

Education:

  • A High School diploma or graduation equivalency degree (GED) required

Years of Experience:

  • experience working in a healthcare environment is required
  • Experience in a medical office preferred

Specialized Knowledge:

  • Must have knowledge of medical terminology and anatomy and experience with office procedures and in business/administrative processes and procedures with strong computer skills.

Application Instructions

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