Job Description

I. POSITION SUMMARY
Under the direct supervision of a Registered Nurse, assists with the nursing care of selected patients whose needs do not require complex nursing skills. The Mental Health Associate is also responsible for performing duties necessary to maintain a safe and therapeutic milieu.

II. ACCOUNTABILITY
Reports to the Nurse Manager or Senior Administrative Manager

III. QUALIFICATIONS
1. BS required. Minimum 1 year Experience may be considered in lieu of degree.
2. BLS certification required
3. Previous experience with psychiatric patients preferred.
4. Minimum of High School diploma or equivalent.

IV. PERFORMANCE CRITERIA
1. TEAM WORK
A. Involves other departments in project planning and implementation.
B. Supports others in the department and provides help and assistance when possible.
C. Regularly attends and participates in team and/or departmental meetings and activities.
D. Keeps other in the department informed of relevant information.
E. Regularly offers and requests constructive feedback and coaching.
F. Establishes and maintains effective working relations.

2. SERVICE EXCELLENCE (both internal and external)
A. Welcomes patients/customers/employees in a warm, friendly manner.
B. Actively listens and constructively responds to questions and concerns in a timely manner.
C. Ensures that the dignity of the patient/customer/employee is maintained at all times.
D. Abides by and upholds the hospital’s service excellence standards.
E. Respects the diversity of the patient/customer/employee population.
F. Demonstrates safe and effective use of equipment, when appropriate. (Meditech,, fax, copier, software programs)

Application Instructions

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