Job Description

Job Summary:
Greets, receives and escorts patients as required and consistent with customer service guidelines. Collects and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s).
Responsibilities:
  • Responsible for consistent and accurate use and execution of department's established standard operating procedures, supporting tools, software, websites.
  • Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same.
  • Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
  • Interviews patient's bedside as needed to facilitate timely and effective solutions (ED only).
  • Assists patients in establishing secured installments plans when applicable.
  • Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.).
  • Ensures completion of registration paperwork to facilitate efficient patient flow.
  • Meets performance standards established by Patient Access leadership, including, but not limited to: quality, collections, customer service, screening/solution rates, productivity)
Qualifications:
  • High School Diploma or equivalent required.
  • 1-2 years experience in a hospital/clinic/physician office or related field preferred.
  • Aptitude for/familiarity with patient access tools, systems, and technologies
  • Excellent customer service/communications skills.
  • Comfortable with collection process.
  • Comfortable with securing solutions for uninsured patients.
  • Knowledge of Medical Terminology preferred.
  • Proven ability and/or expressed willingness to work as part of a team

internal posting 5/16-5/22/19

Application Instructions

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