Job Description

As a Patient Account Representative you will provide information and assistance to customers about billing and claims with a goal of a positive patient experience with every encounter. A successful Patient Account Representative becomes the patient's advocate and works to facilitate resolution of past due patient accounts by working with insurance companies, government agencies and patients in the payment for services that have been provided. 
Key Responsibilities
Demonstrate the ability to properly research account issues, resulting in account resolution
Establish and maintain relationships with individual payer provider relations representative(s) to resolve collection issues with patient accounts
Prioritize and work assigned accounts to obtain prompt payment from payer
Demonstrate accounts receivable claims problem solving
Demonstrate the ability to escalate problem accounts to management as required by circumstances
Identify and prevent risk and receivable related loss to the management
Record information about financial status of customers and status of collection efforts
Completes assigned training and education
Performs other duties as assigned
*Incentives are available based on performance but is subject to change


Minimum Requirements:
High School diploma or GED equivalent
Demonstrated ability to communicate effectively on the phone, in writing and via email
Ability to exercise discretion on sensitive and confidential matters
Demonstrated computer skills with data entry software
Ability to apply mathematical concepts and calculations
Strong oral, written and interpersonal skills and strong customer-service skills, including courteous telephone etiquette
Ability to interpret policies and procedures and communicate effectively
Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
Ability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience
Ability to work in a team environment
Ability to exercise discretion on sensitive and confidential matters
Demonstrate initiative in researching and resolving benefit, eligibility and claims issues.
Understand and apply correct punctuation, spelling, grammar and proof-reading skills.
*Institutional accreditation and degree obtainment will be verified upon hire.
Preferred Qualifications:
One year customer service call center experience or 1 year customer service experience preferably in the medical field, insurance, banking, hospital medical office or other experience with extensive customer service contact
Collection experience, 2 years preferred
Knowledge of medical terminology, insurance billing and reimbursement, and coding
30 wpm keyboarding skills with 95% accuracy
Physical Requirements:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.

Please Note:

All positions subject to close without notice

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Application Instructions

To apply directly to Steward Health Care, please click the link below. Another window will open and allow you to apply directly online.

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