Patient Advocate - full time
Melbourne Regional Medical Center is a comprehensive health care provider in Brevard County, Florida—the Space Coast.
As Melbourne Regional Medical Center continues its focus on providing the highest quality of patient care to the Space Coast community, it has earned numerous awards, recognitions, and certifications from a variety of standards bodies, commissions, and other highly regarded organizations. These accolades are validations that our commitment to quality, comprehensive and accessible care is second to none.
Opened in 2002, Melbourne Regional Medical Center is unique, inside and out. All 119 private rooms are designed for patient comfort and satisfaction. Melbourne Regional Medical Center is currently undergoing an Operating Room expansion in which we excited to better serve the community.
Melbourne Regional Medical Center Recognitions
- Joint Commission accredited hospital
- Certified by the American College of Radiology (Mammography)
- Joint Commission accredited in Lab
Reporting to the Hospital Risk Manager and working in partnership with the system hospital Vice Presidents of Medical Affairs and Patient Care Services, investigate, resolve, document and report patient and visitor compliments and concerns. Facilitate resolution of complaints and grievances of patients, family members and visitors. Develop, implement and participate in customer service and patient relations initiatives. Provide monthly accountability and variance analysis of customer service outcomes. Provides oversight for the Volunteer Services Program.
Specialized Skills (Required):
- Flexible shifts
- Competitive salary
- Excellent differentials
- National certification and higher education pay
- Outstanding culture and employee satisfaction scores
- Full benefits (medical, dental, vision, 401k)
- Sick, vacation, and holiday time