Job Description

Job Summary:

The Director oversees the inpatient clinical and administrative operations of the Operation Room, Medical Procedures, PACU, and Central Sterile units for Carney Hospital. The Patient Care Director is a key management/leadership position within the Organization and operationalizes the core values of the Organization by promoting patient centered care. The Director has twenty-four hour responsibility/accountability for the Department.

  • Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards."
  • Guides the Department towards a Patient-Centered Model of Care through implementation of Recovery Principles.
  • Monitors and analyzes trends involving census, acuity, staff resources and changes in patient population and recommends budgets for areas of assigned responsibility.
  • Based on analysis, develops variance reports, corrective action plans and data needed to project future budgetary needs.
  • Develops business plans for new clinical programs and market strategy for each specialty.
  • In collaboration with department directors, designs and supports Division goals and objectives which reflect the philosophy and mission of the Organization.
  • Serves on department and organization committees, task forces and work groups on a voluntary and appointed basis through active participation and follow through on project work.
  • Participates in Joint Commission and regulatory agencies accreditation processes.
  • Collaboratively develops, maintains and evaluates standards of practice, departmental policies and procedures.
  • Provides leadership to clinical staff regarding resource allocation, clinical decision making, and conflict management.
  • Acts as a consultant to other disciplines relative to patient care management.
  • Collaborates with Chair of Psychiatry in measuring physician productivity.
  • Collaborates effectively with other department managers, administrative personnel and physicians in accordance with the Organization's mission and values.
  • Collaborates with the Nurse Educators, for maintaining a level of staff competency and performance based on the standards and outcomes for patients.
  • Utilizes procedures as defined by Human Resources, and related departments to provide counseling, disciplinary action and/or termination.
  • Creates a climate to assist staff in identifying individual strengths and areas of learning to support staff professional growth.
  • Collaborates with all disciplines in planning, operationalizing and evaluating programs related to patient care.
  • Designs, implements and evaluates systems to maintain and improve care, patient/family satisfaction, cost effectiveness, and staff satisfaction.
  • Acts as a liaison to community mental health providers, advocacy groups and outside agencies to meet community mental health needs.
  • Masters degree in Nursing required.
  • Masters degree in Psychiatric/Mental Health Nursing preferred.
  • Certification in specialty preferred.
  • Demonstrate knowledge of patient care in a psychiatric and substance abuse setting.
  • Ability to problem-solve and work collaboratively towards defined patient care outcomes.
  • Management or leadership experience required.
  • Familiarity with staffing models with ability to staff to census and create schedules for operational efficiency.
  • Experience with billing, revenue capture, and insurance denials and appeals preferred.
  • Strong communication skills.
  • Ability to effectively manage expense budget as allocated.
  • Ability to make formal presentations relative to clinical, operational, educational research and financial issues.
  • Current license to practice Nursing in the Commonwealth of Massachusetts.
  • Must obtain 15 hours of Continuing Education annually to maintain license.
  • Training in Performance Improvement, total Quality Management, and/or Continuous Quality Improvement.
  • Computer literate.

Application Instructions

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