Radiology Tech Assistant Per Diem

POSITION SUMMARY:

Performs a variety of clerical support services for the efficient operation of the Radiology Department

KEY RESPONSIBILITIES:

• Maintains, assembles, files, retrieves and tracks radiology folders
• Files radiology reports
• Completes computer functions per department protocol
• Processes requests for films to be sent to physicians, other facilities,
• legal representatives and courts.
• Answers the phone, takes messages and directs calls appropriately
• Attends to the need of our customers
• Enter exams verifying ordering physician routine. Orders patient exams using patient's correct/current account number for accuracy of patient identification; verifies patient exam/clinical history and reason for exam.
• Film loan: Handles film loan requests with accuracy - specific data is consistently documented during this process (films requested, need for report, request to mail vs patient pick-up). Accepts films from outside agencies and accurately enters the data via Medi-Tech.
• Patient folders: Applies knowledge in maintaining patient folders assuring labels are properly paced and in sequence and folders are delivered to the appropriate testing area.
• Accurately relocates folders via Medi-Tech according to policy/procedure. (ie takes numbers directly from folder to assure correct and mot current patient's folder is located/relocated in the computer
• to policy/procedure prior to releasing patient information/films.
• Files folder/reports with high degree of accuracy and will take appropriate steps to correct a situation found to be in error.
• Maintains file room in a neat and orderly fashion, assuring folders are filed accurately, taking appropriate steps to correct any errors.
• Pulls folders for scheduled cases in accordance with policy/procedure utilizing good organizational skills.
• Telephone skills - Is courteous when answering/referring phone calls. Takes accurate messages to include date of message; time message taken and places own initials to afford the intended receiver the ability to seek additional information if necessary.
• Applies knowledge and skills in the use of various office equipment (ie fax machine, printers, copy machine, film duplicator) and
• is able to maintain equipment in good working order (ie change ribbon; paper and labels).
• Provides coverage during system down-time; maintains flexibility to accommodate departmental needs during a system downtime.
• Sorts and routes written physician's order accurately.
• Shots and distributes mail accurately.
• Routinely reviews office policies/procedures in order to remain informed regarding any new procedures established and/or old procedures updated.

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance.
• Is Reliable in respect to punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services.
• Offers creative solutions or alternatives to issues or concerns,
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed

CUSTOMER SERVICE SKILLS:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.

REQUIRED KNOWLEDGE, SKILLS & EDUCATION:

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.