Receptionist-Telecommunications-Per Diem-Varied Day/Evening Shifts-Weekends As Needed
I. Position Function:
Responsible and accountable to greet patients, visitors and employees in the Seton and Saint Margaret's lobby areas quickly and in a pleasant manner.
Direct visitors to their destinations.
Answer Patient Information telephone lines.
Maintains a professional, pleasant and helpful manner and communicates in a warm and courteous manner.
St. Margaret's Desk will staff the switchboard as needed
II. Job Relationships:
Reports directly to the Director of Telecommunications.
To maintain the desk properly
IV. A. Responsibilities/Essential Functions:
1.) "Provides superior customer service to internal and external clients, customers,
and patients as referenced in the Service Excellence Standards."
Greet and direct visitors and patients.
Responsible for answering busy telephone lines, answering inquiries regarding patient information, patient condition, patient whereabouts, CSEMC information inquiries, etc.
Maintains diplomatic working relationships with physicians, volunteers, and all other staff members and the general public to ensure optimum performance standards in the Telecommunications Dept.
Directs flower deliveries.
Work limited supervision and exert good judgment based on sound logic and adhere to hospital and departmental procedures.
Perform simultaneous tasks and executes sound judgment under hectic circumstances.
Maintain a professional, pleasant and helpful manner, communicate in a warm and courteous manner.
Anticipate customer needs and be flexible in responding to them.
St. Margaret's receptionist will staff the switchboard as needed
B. Responsibilities/Non-Essential Functions:
Performs related duties as needed.
V. Reporting Requirements:
Reports to the Director of Telecommunications any deviation from normal operations.
Reports immediately any unusual occurrences related to patients, staff, general public or self.
Reports all incidents and/or breaches of procedures to the Director of Telecommunications.
Shall be accountable for maintaining the confidentiality and security of all hospital related, medical staff related and patient related information and data.
Shall be accountable for observing all policies and procedures of the department.
High School diploma
Three years in a business/hospital setting with an emphasis on customer service.
Typing, computer data entry, excellent telephone techniques and skills.
Ability to handle varied and sometimes intense customer service issues in a pleasant and businesslike manner.