Location: Health Choice Management Co.
Posted Date: 1/22/2020
The Retention Specialist provides customer service for Health Plan members by making outbound calls to collect member satisfaction information and greet new members. Duties will include making 80-85 outbound calls per day and exercising proper customer service technique. Complete follow-up paperwork and duties as necessary to meet or exceed the member's expectations. Ensure that calls are properly coded and documented. Achieve and maintain customer satisfaction.
Qualifications: High School Diploma or GEDOne (1) or more years of customer service experienceOne (1) or more years of call center experienceAbility to multitask, problem solve, handle fast-paced and high stress situations, and handle multi-line phonesType 30+ wpmBilingual in English / Spanish preferred
Health Choice exists to improve the health and well-being of the individuals we serve through our health plans, integrated delivery systems and managed care solutions. We strive to recruit and retain only the finest health care professionals with the highest levels of integrity, compassion and competency. If you are driven by your own personal commitment to these values and desire to work in a team-focused, collaborative and supportive environment - while still being valued for your individual strengths - Health Choice is the place for you. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Position located in Phoenix, Arizona
Job Status: Full Time
Job Reference #: 21921