Section Head Blood Bank Full Time

POSITION SUMMARY:

This position provides direct supervision of the Laboratory and serves as the Blood Bank Section Head. Must maintain accurate test results, quality control and ensure the laboratory maintains compliance with regard to regulatory agencies.

KEY RESPONSIBILITIES:

Job Responsibilities/Competency:

• Establishes policies and procedures for Blood Bank.

• Obtains and processes specimens for laboratory testing according to department/section policy and procedures.
• Verifies accuracy of test specimen before testing.
• Performs technical procedures as required by department or director.
• Performs all testing in a timely manner as established by departmental policy and performs all tests with confidence.
• Inspects instruments and verifies that equipment is in proper working order before testing.
• Insures that test results correlate with each other and the patient’s clinical situation.
• Rechecks and reports to the Laboratory Director all questionable results.
• Follows and audits the Hospital critical value procedure.
• Demonstrates proficiency in performing all computer tasks associated with job responsibilities.
• Performs scheduled maintenance to assure proper operation of equipment and records the procedures performed.
• Performs quality control and quality assurance procedures and instrument checks correctly.
• Performs analytical and decision making functions with minimal supervision.
• Has working knowledge of the theory of laboratory procedures.
• Prepares and presents continuing education for department personnel.
• Applies step-by-step problem solving and thinking patterns.
• Supervises laboratory personnel as assigned to provide direction, support and technical ability to others.
• Audits the performance of all personnel in the department, ensures competencies are maintained and completes evening staff performance evaluations.
• Schedules all personnel in the department to meet staffing requirements as determined by the Laboratory Manager and Section Heads.
• Works with the Laboratory Director to maintain fiscal responsibility in their given section including salary and non-salary budget requirements.
• Establishes quality systems to ensure departmental goals are met and corrective action is taken if needed.
• Works with the Departments of Surgery and Oncology to ensure the blood products meet the needs of this patient population.
• Assists Laboratory Director in preparing reports and statistics for Administration and Nursing with regards to the Blood Bank.
• Maintains the Therapeutic Phlebotomy program.
• Responsible for department supply billing reconciliation and acts as a resource to the Business office for Blood Bank patient billing questions.

Section Responsibilities: Blood Bank

• Assure that the Steward Morton Hospital Blood Bank maintains adequate blood supply and components to meet the needs of the community.
• Provide leadership to blood bank technicians to assure all testing meets and exceeds CLIA, AABB, CAP, JC, FDA and MA State standards to ensure Hospital remains in full compliance with all standards.
• Participate in all negotiations with the American Red Cross including but not limited to financial, budget, transfusion related issues, and supply concerns.
• Work with nursing and the medical staff with regards to quality systems, transfusion related issues and patient safety.
• Work with Medical Director to ensure that all blood bank issues are reported and corrective action taken when needed.

• Participates in all accreditation inspections.
• Performs other related duties as assigned.

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships
• Is reliable in respect to attendance.
• Is reliable in respect to punctuality
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to ensure quality laboratory services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions as appropriate.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction

REQUIRED KNOWLEDGE & SKILLS:

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: in-services, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and in-services and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Required Qualifications:

• Bachelor of Science in Medical Technology or a Life Science with MT certification (or equivalent)
• 8-10 years of Medical Technology background

Preferred Qualifications:

• Bachelor of Science in Medical Technology or a Life Science with MT (or equivalent)
• 8-10 years of previous supervisory experience in Blood Bank