Job Description

Steward Health CareSystem LLC ("Steward") is a fully integrated, physician-led nationalhealth care services organization committed to providing the highestquality of care in the most cost-efficient manner in the communities where outpatents live.  Steward - the largest privately held health care company inthe U.S. - owns and operations 35 community hospitals across nine states,serves over 1,000 distinct communities and employs approximately 40,000 healthcare professionals.  In addition to our hospitals, the Steward providernetwork includes 4,800 providers, 25 urgent care centers, 87 preferred skillednursing facilities, substantial behavioral health offerings, over 7,300hospital beds under management, and approximately 1.5 million full risk coveredlies through the company's managed care and healthinsurance services.  The total number of paneled lives withinSteward's integrated care network is projected to reach 3 million in 2018.


Steward Medical Group(SMG), Inc. is Steward's multi-specialty group practice with over 4,500employees including over 1,800 physicians and advanced practitioners. SMGoperates approximately 450 practice locations throughout Massachusetts,Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida,Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 millionpatient encounters per year.

Under the direction of the Directors, the  Senior Practice Manager is responsible for providing leadership and management of operations at clinic sites and related outreach.  Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service.  Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed. The Senior Practice Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence. 
Key Responsibilities
Provides leadership, direction, and coordination for general clinic operations
Manages internal and outreach services of the clinic
Develops and maintains clinic budget 
Responsible for plan and execution of clinic financial goals
Organizes the work processes and work units to promote efficient flow
Monitors workload and systems, coordinating resources to optimize operational efficiencies and patient satisfaction
Collaborates with Director and professional staff to develop operating expense, FTE, and capital budgets
Manages clinic operations to achieve and maintain financial performance targets
Coordinates purchases of office, medical-surgical, pharmaceutical, laboratory, and x-ray supplies, manages inventories for each, and approves invoices for payments
Coordinates on-site telephone and computer systems with Hospital resource departments
Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
Coordinates the development of physician and midlevel clinic schedules and coordinates and communicates initial and revised schedules as appropriate
Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
Monitors flexible benefits expenditures to stay within contract allowances
Assures that initial and subsequent physician/midlevel third party payer Credentialing is completed within required time frames
Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
Communicates and supports policies and procedures appropriate for clinic
Completes required reporting in a timely manner
Provides supervision and leadership
Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
Provides for initial orientation and ongoing training of personnel in proper work performance
Plans, schedules, and assigns work in an efficient and cost effective manner
Achieves and maintains targeted staffing, quality and service standards
Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
Conducts or recommends progressive discipline and discharge proceedings when necessary 
Partners with Human Resources Representative on performance and employee relations issues
Counsel's employees in resolving performance related problems
Functions as a resource, teaching and collaborating with staff on a continuous basis


Minimum Requirements:
High School diploma or GED equivalent is required 
Five years or more management experience, preferably in healthcare, or equivalent education and experience
Institutional accreditation and degree obtainment will be verified upon hire
Preferred Qualifications:
Bachelors degree in healthcare administration, business, management, or related field
Experience working with physicians in a large physician group
Physical Requirements:
Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.

Please Note:

All positions subject to close without notice

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

Application Instructions

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