Supervisor Patient Access-(ED)/Full-Time/Days

Under the direction of the Patient Access Manager/Director, this position is responsible for coordinating, monitoring and assisting with the daily operations for the assigned Patient Access area(s), including; appropriate coverage, problem solving and customer service issues, ensuring policies and procedures are followed and monitoring/maintaining performance metrics with POS Collections, Quality & Performance.

• Individually executes all responsibilities outlined in Patient Access Representative role, plus:

• Monitors and directs the timely effective execution of Patient Access operations daily for shift/individuals/area(s) as assigned by Patient Access Manager or Director.

• Identifies operational issues, challenges, and resolves and/or escalates to department Manager/Director

• Set strategy for, create accountability, and actively supervise Patient Access Representatives.

• Supports training for new and existing employees on Patient Access SOPs (Standard Operating Procedures), workflows, systems/supporting technologies, tools, and performance standards.

• Partner with hospital Patient Access Directors and departmental leadership to identify performance issues, develop improvement plans, deploy teams and manage results

• Ensure hospitals meet financial and operational metrics

• Assists Manager/Director with staff evaluations by providing feedback on individuals the supervisor has monitored/supervised.

• Individually meets performance standards established by Patient Access leadership, including but not limited to quality, POS collections, customer service, screening/solution rates, and productivity.

• Monitors and resolves Registration Quality Assurance alerts worklists and provides retraining to staff

• Is “On Call” as required.

• Performs other duties as assigned.

About Steward Health Care
Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.

Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.