Job Description

Location: Norwood Hospital
Posted Date: 11/12/2019

This is a 36 hour per week position, working M-F, day shift

POSITION SUMMARY
Supervises one or more defined areas; allocate available resources, input to patient care services decisions, keep staff informed of management and hospital activities. Organizes and oversees the operation of a clinical therapy program. Oversee and coordinate the work of a group of clinical professionals and support staff, and provides a range of direct patient care services as appropriate to program objectives. Provides direct patient care.

ACCOUNTABILITY
Reports to the Director of Rehabilitation Services

QUALIFICATIONS
1. Masters Degree in Speech Language Pathology or equivalent from an ASHA accredited school.
2. Current Speech Language Pathology license in the Commonwealth of Massachusetts
3. Current Certificate of Clinical Competency from the American Speech Language and Hearing Association.
4. Minimum of three years of clinical experience, supervisory experience preferred.
5. Current CPR certification

PERFORMANCE CRITERIA

1. TEAM WORK
A. Involves other departments in project planning and implementation.
B. Supports others in the department and provides help and assistance when possible.
C. Regularly attends and participates in team and/or departmental meetings and activities.
D. Keeps others in the department informed of relevant information.
E. Regularly offers and requests constructive feedback and coaching.
F. Establishes and maintains effective working relations.

2. SERVICE EXCELLENCE (both internal and external)
A. Welcomes patients/customers/employees in a warm, friendly manner.
B. Actively listens and constructively responds to questions and concerns in a timely manner.

C. Ensures that the dignity of the patient/customer/employee is maintained at all times.
D. Abides by and upholds the hospital’s service excellence standards.
E. Respects the diversity of the patient/customer/employee population.
F. Demonstrates safe and effective use of equipment.

RESPONSIBILITIES
1. Supervises personnel including hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions
2. Oversees, coordinates, and provides professional leadership in the provision of clinical therapeutic services provided by the program, in accordance with program objectives, clinical guidelines, procedures and standards.
3. Develops, implements and/or modifies clinical care procedures in accordance with program objectives, standards and evidence based information.
4. Interprets and translates concepts of rehabilitation into clinical service delivery.
5. Accountable for maintaining staff competency, mandatory requirements, and staff development.
6. Participates in the resolution of patient complaints and collaborates with the Director, other Departments, Services and staff to facilitate optimal patient care.
7. Participates in hospital and Department specific performance improvement projects, using evidence based practice guidelines, and communicates to the Director opportunities for improving patient care.
8. Maintains current knowledge in technologies, clinical methods and procedures, health care systems and clinical competence in area of responsibility.
9. Ensures appropriate orientation of new staff.
10. Demonstrates application of critical thinking, creative problem solving, conflict management, communication skills and delegation.
11. Consults with others to discuss treatment plans, new or unusual situations, findings, options and recommendations on patient cases.
12. Assists the Director in the development of departmental staffing plans, and manages the daily staffing and scheduling.
13. Interviews, hires, mentors, develops, counsels, and evaluates staff.
14. Conducts regular staff meetings.
15. Identifies staff’s learning needs and works collaboratively with the Director and Clinical Specialists to develop educational plans for staff.
16. Completes timely evaluations of each staff member and assists staff in formulating professional goals
17. Manages resources within appropriate policies and procedures, established budgets and benchmarks, and ethical standards of the rehabilitation discipline.
18. Completes administrative paperwork, reports and forms to assure timely and accurate personnel, purchasing, risk management, and budgetary records.
19. Participates in the development and management of wage and salary, supply and expense, and capital budgets.
20. Monitor and adjust staffing patterns according to census, acuity, available resources, budgetary constraints, and established benchmarks.
21. Complete biweekly payroll
22. Completes appropriate competencies for the hospital and Department
23. Demonstrates a thorough knowledge of patient right to confidentiality.
24. Adjusts schedule as necessary in view of fluctuations in workload.
25. Maintains a safe and secure environment.
26. Performs other duties as assigned or requested by Director.

Application Instructions

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