Job Description

Location: Morton Hospital
Posted Date: 5/12/2020

KEY RESPONSIBILITIES:

  • Transcribes and transmits physician’s orders to appropriate areas under the supervision of the R.N.
  • Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
  • Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
  • Receives, places and transfers calls using appropriate telephone etiquette
  • Handles telephone information requests with courtesy, accuracy and timeliness
  • Works in collaboration with the interdisciplinary team to achieve patient and unit goals
  • Inventories and orders unit stock, ensures proper supplies are on hand
  • Demonstrates the ability to adapt to change in the workload
  • Initiates patients charts on admission and maintains in appropriate organizational and sequential order
  • Demonstrates a complete knowledge and use of all forms
  • Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
  • Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients

Management of Time and Resources:

  • Completes work assignments within an acceptable time frame.
  • Uses time and resources to the best possible advantage for successful completion of job responsibilities.
  • Develops and maintains efficient working relationships.
  • Is reliable in respect to attendance and punctuality.
  • Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

  • Is part of a team effort to insure quality services.
  • Offers creative solutions or alternatives to issues or concerns.
  • Produces quality results.
  • Continually strives to improve the quality of work.
  • Accepts responsibility for all work performed and takes appropriate corrective action as needed.

CUSTOMER SERVICE SKILLS:

  • Is cooperative in interactions, treating customers with courtesy, respect and compassion.
  • Is patient when responding to questions and answers questions appropriately.
  • Responds to requests in a timely manner.
  • Handles interruptions in a skillful way.
  • Maintains a professional appearance and demeanor.
  • Strives to prevent/resolve customer concerns to the customer’s satisfaction.

Application Instructions

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